Your Privacy

Privacy & Security

How Soffie collects, uses, and protects your information — kept simple, because bedtime should be worry-free.

Last updated: September 8, 2026 · Effective: September 8, 2026

Overview

1. Introduction

Soffie ("Soffie," "we," "us," or "our") provides a sleep-companion application that helps users wind down with soundscapes, bedtime routines, breathing exercises, and dreamscapes. This Privacy Policy explains what information we collect, how we use and protect it, and the choices you have.

It applies to our mobile application and related services (collectively, the "Service"). By using the Service, you agree to the practices described here.

Wellness companion, not a medical device. Soffie is designed to support healthy sleep habits and relaxation. It does not diagnose, treat, or prevent any medical condition.

2. Information We Collect

Information you provide

  • Account information: name or nickname and email address when you create an account.
  • Sleep preferences: bedtime goals, preferred soundscapes, routine settings, and alarm configurations you choose.
  • Sleep logs: bedtime, wake time, sleep quality ratings, and routine completion data.
  • Support communications: messages, feedback, and correspondence you send us.

Information collected automatically

  • Device & usage data: device model, operating system, app version, language, and feature interactions.
  • Diagnostics: crash logs and performance data to keep the Service reliable.
  • Identifiers: app identifiers for analytics and service improvement.

3. How We Use Your Information

  • Provide core features — soundscapes, bedtime routines, alarms, and sleep tracking.
  • Personalize your experience based on your preferences and sleep patterns.
  • Maintain your account, sync your history, and remember your settings.
  • Improve, debug, and secure the Service, including analytics and product research.
  • Respond to support requests and communicate service updates.
  • Comply with legal obligations and enforce our terms of use.

We do not sell your personal information. Your sleep data stays yours.

Sharing & Retention

4. How We Share Information

We share information only in these limited circumstances:

  • Service providers: vendors who host our infrastructure, provide analytics, or customer support, bound by confidentiality obligations.
  • Legal & safety: when required by law, legal process, or to protect the rights, safety, and security of users, the public, or Soffie.
  • Business transfers: in connection with a merger, acquisition, or sale of assets, with continued protection under this Policy.
  • With your consent: when you direct us to share information.

5. Data Retention

We keep your information for as long as your account is active or as needed to provide the Service. You may delete individual sleep logs at any time. When you delete your account, we delete or de-identify your personal information within a reasonable period, except where retention is required for legal, security, or legitimate business purposes.

6. Your Rights & Choices

  • Access & correction: view and update your profile and sleep data in the app.
  • Deletion: delete entries or request account deletion by contacting us.
  • Portability: request a copy of your data where applicable law provides this right.
  • Permissions: control notification, microphone, and other access in your device settings.
  • Marketing: opt out of promotional emails using the unsubscribe link.

Depending on where you live (for example, the EEA/UK under GDPR or California under the CCPA/CPRA), you may have additional rights. To exercise any right, contact us at support@yoursoffie.com.

Security & Legal

7. Security

We use administrative, technical, and organizational safeguards — including encryption in transit, access controls, and secure infrastructure — to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Children's Privacy

The Service is not directed to children under 13 (or the minimum age required in your jurisdiction), and we do not knowingly collect their personal information. If you believe a child has provided us information, contact us and we will delete it.

9. International Data Transfers

Your information may be processed in countries other than your own. Where required, we use appropriate safeguards, such as standard contractual clauses, to protect your information when it is transferred internationally.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised version with a new "Last updated" date and, for material changes, provide additional notice within the app or by email.

11. Contact Us

Questions or requests about privacy? Reach us at support@yoursoffie.com or visit yoursoffie.com.